Tech doesn't have to feel

like a fight

We help business owners get on top of the everyday tech stuff —
no jargon, no judgement, just answers and a person on the other
end who actually picks up.

If you've ever stared at a spreadsheet wondering why it won't do the thing, paid someone hundreds for a "quick fix," or just felt like the world moved on without you — you're in the right place. We work with people who'd rather run their business than wrestle with software.

No problem too small. No question too basic.

illustration

it might be small to us

but it's not small to you

Here are some of the things we get asked about every week. If yours isn't on the list, ask anyway — chances are we've helped someone else with something similar.

"My VAT spreadsheet has a mind of its own — can you fix it?"
"I want to send the same monthly report without doing it by hand."
"How do I move my contacts from Outlook into a proper CRM?"
"Can you build me an invoice template that adds up the totals automatically?"
"My emails go to spam — what's going on?"
"I need to clean up 5 years of messy customer data."
"Can you set up a Google Form that emails me when someone fills it in?"
"I want to automate a task that takes me 2 hours every Monday."

If any of those sound familiar, we should probably chat.

how it works

from "help" to "handled"

Tell us what's bugging you

Send us a message describing the problem in your own words. Screenshots, voice notes, hand-drawn diagrams on the back of a serviette — all welcome. We'll come back within a day with a few clarifying questions and a sense of how long it'll take.

We sort it out

Most things take less than an hour. Bigger jobs we'll quote upfront so there are no surprises. We work in your tools (Excel, Google Sheets, Outlook, whatever you're using) — you don't need to learn anything new.

You get a clear handover

We don't just hand back a fixed file and disappear. You get a short written explanation of what we did and how to use it — in plain English, with screenshots if it helps. If you want, we'll record a quick video walkthrough too.

pick the level of help

that fits how you work

Most clients start on Standard and adjust from there. Cancel or change tier any time — no annual contracts, no awkward conversations.

For: A few small tasks a month

Lite

5 support tasks per month. Spreadsheet fixes, document templates, light troubleshooting. 48-hour turnaround on most things. Perfect if you just need someone to call when tech gets in the way.

Standard

12 support tasks per month. Everything in Lite, plus CRM and software setup, automated reports, and small workflow builds. 24-hour turnaround. Most of our clients live here.

For: Treating us like your IT department

Pro

Unlimited tasks (queue-based, one at a time), same-day on simple things. Includes data migrations, larger automations, and direct WhatsApp access. For business owners who want to stop thinking about the tech entirely.

All tiers include plain-English explanations and a written record of what we did, so you're never left in the dark.

a quick note

on how we talk

We've worked with enough business owners to know that the worst part of dealing with tech people isn't the price — it's the way they make you feel.

We promise three things:

No jargon. If we use a technical word, we explain it. Once. Then we don't use it again.
No judgement. No question is too basic. We've answered all of them and we're happy to answer them again.
No surprises. You'll always know what something costs before we start.

That's it. That's the pledge.

questions you might be

too polite to ask

What counts as a "task"?

A task is one specific thing you want fixed, built, or set up. "Fix my VAT spreadsheet so it calculates correctly" is one task. "Build me three different report templates" is three tasks. If you're not sure, just ask — we'll tell you upfront.

What if my problem is too small to bother with?

Nothing's too small. We'd rather spend 15 minutes fixing the thing that's been irritating you for 6 months than have you struggle with it for another 6. Lite tier exists exactly for this.

Do I need to know what I want before I contact you?

Not at all. Most people start with "this is annoying me, can you take a look?" That's enough. We'll work out what needs doing on the call.

I've been burned by tech people before. How is this different?

Fair question. Three things: we explain everything in plain English, we quote upfront, and you can cancel any time. We also give you a written record of what we did so the next person — even if it's not us — can pick up where we left off.

Do you support Mac, Windows, both?

Both. And ChromeOS, and most things in between. If you can describe what you're working with, we can probably help.

How quickly can you start?

Usually within a day or two of our first chat. For urgent things on the Pro tier, often the same day.

What if I just have one thing I need help with — do I have to commit to a retainer?

No. We do once-off work too, billed hourly. The retainers exist because most clients realise after the first task that they want us on speed dial. But there's zero pressure to subscribe.

I'm not sure if my business is "big enough" for this.

If you have a business and you use technology to run it, you're our client. We work with solo professionals all the way up to teams of 30. Nobody's too small.